1. BOOKING CONFIRMATION & PAYMENT OBLIGATION
1.1 A booking shall be deemed confirmed only upon receipt of the prescribed advance payment in cleared funds in the official bank account of Prasthan Travels & Events Private Limited (“Company”). 1.2 A minimum of 30%–50% advance (as specified in the quotation) is mandatory to initiate reservations. 1.3 100% cost of flights, visas, travel insurance, cruises, rail passes, event tickets, and other non-refundable components must be paid at the time of booking. 1.4 The balance amount must be paid no later than 14 days prior to departure, unless otherwise specified in writing. 1.5 Bookings made within 14 days of departure require 100% immediate payment. 1.6 Failure to adhere to payment timelines shall result in automatic cancellation without notice and forfeiture of applicable amounts. 1.7 The Company shall not be responsible for payments made to unauthorized persons or accounts.
2. PRICE VALIDITY & ESCALATION
2.1 All prices are subject to availability and confirmation from international suppliers at the time of actual booking. 2.2 The Company reserves the right to revise pricing due to:
- Currency exchange fluctuations
- Airline fare revisions
- Fuel surcharges
- Hotel tariff changes
- Government levies or tax modifications
- Supplier price revisions
2.3 Any increase in cost arising after booking confirmation but before departure shall be payable by the customer immediately upon demand. 2.4 GST and all applicable Indian or foreign taxes shall be charged extra as per prevailing law.
3. CURRENCY FLUCTUATION PROTECTION
3.1 International package pricing is subject to foreign exchange rate movements. 3.2 Quotations are prepared based on prevailing exchange rates at the time of issuance. 3.3 If, at the time of final remittance to suppliers, the exchange rate increases by more than 2% from the base rate used in the quotation, the differential amount shall be payable by the customer immediately upon written notification. 3.4 The Company reserves the right to revise the total payable amount to reflect such currency variation, even after booking confirmation but prior to full payment settlement. 3.5 No downward revision shall apply in case of favorable currency movement unless explicitly agreed in writing. 3.6 The Company shall not be liable for losses arising from currency market volatility.
4. VISA, IMMIGRATION & DOCUMENTATION
4.1 The customer is solely responsible for obtaining valid passport, visa, transit visa, permits, vaccinations, and all required travel documentation. 4.2 The Company acts only as a facilitator and does not guarantee visa approval. 4.3 Visa rejection, delay, or denial shall not be grounds for refund unless refund is received from the supplier. 4.4 No refund shall be granted for incomplete documentation, immigration refusal, deportation, or denial of boarding.
5. CANCELLATION POLICY
Cancellation charges shall apply on the total tour cost (unless stricter supplier penalties apply):
- 30 days or more before departure – Advance forfeited
- 29 to 15 days – 50% of total tour cost
- 14 to 07 days – 75% of total tour cost
- 06 days or less – 100% of total tour cost
5.1 Flights, cruises, peak season bookings, visas, insurance, promotional fares, and special events may be 100% non-refundable irrespective of cancellation date. 5.2 Supplier cancellation policies shall override this policy wherever stricter.
6. REFUND POLICY
6.1 Refunds shall be processed only after receipt of funds from respective suppliers. 6.2 Processing time may range between 15–45 working days depending on supplier and banking timelines. 6.3 Refunds shall be made strictly to the original mode of payment. 6.4 All gateway charges, forex charges, SWIFT charges, banking fees, and administrative charges are strictly non-refundable. 6.5 No interest shall be payable on delayed refunds.
7. FORCE MAJEURE
The Company shall not be liable for failure, delay, alteration, or cancellation due to events beyond its control, including but not limited to:
- Natural disasters
- War, terrorism, civil unrest
- Government travel bans
- Airline bankruptcy
- Pandemics
- Border closures
- Extreme weather
- Political instability
Refunds, if any, shall strictly depend on supplier policies. No compensation shall be payable.
8. LIMITATION OF LIABILITY
8.1 The Company’s total liability under any circumstance shall be strictly limited to the total service fees paid to the Company for the specific booking. 8.2 The Company shall not be liable for:
- Loss of baggage
- Missed flights
- Overbooking
- Service deficiencies
- Accidents
- Personal injury
- Death
- Theft
- Delay
- Airline schedule changes
- Hotel downgrades
Such matters fall under the responsibility of respective service providers.
9. THIRD-PARTY DISCLAIMER
The Company acts solely as an intermediary between the customer and independent third-party suppliers including airlines, hotels, cruise lines, transport operators, and ground handlers. The Company shall not be responsible for acts, omissions, defaults, negligence, insolvency, or service deficiencies of such third-party suppliers.
10. TRAVEL INSURANCE
Travel insurance is strongly recommended and may be mandatory for certain destinations. Failure to obtain adequate insurance shall be solely at the customer’s risk.
11. CONDUCT & TERMINATION
11.1 The Company reserves the right to terminate services without refund if the customer:
- Engages in unlawful conduct
- Causes nuisance or disturbance
- Violates local laws
- Endangers safety of others
11.2 Any penalties, fines, or damages arising from customer misconduct shall be borne solely by the customer.
12. INDEMNIFICATION
The customer agrees to indemnify and hold harmless the Company, its directors, employees, and agents from any claims, losses, liabilities, damages, legal expenses, or proceedings arising from:
- Customer negligence
- Breach of contract
- Violation of laws
- Misrepresentation
- Travel document deficiencies
13. PAYMENT DISPUTES & CHARGEBACKS
Any chargeback, reversal, or unauthorized payment dispute raised without prior written communication shall be treated as breach of contract. The Company reserves the right to initiate appropriate legal proceedings and recover legal costs.
14. COMPLAINTS & CLAIMS
Any complaint must be reported immediately during travel and confirmed in writing within 14 days of completion of services. Failure to do so shall constitute waiver of any claim.
15. SEVERABILITY
If any clause is declared invalid by a competent court, the remaining provisions shall remain fully enforceable.
16. GOVERNING LAW & JURISDICTION
This agreement shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts at Rudrapur, Uttarakhand.
17. BINDING ACCEPTANCE
By making payment, signing the quotation, or confirming booking via email or WhatsApp, the customer irrevocably confirms:
- They have read these Terms & Conditions
- They understand them fully
- They agree to be legally bound
18. ADDITIONAL BOOKING INFORMATION - HOTELS AND CABS
Check the property's check-in, check-out, occupancy, child and extra-bed policies before booking. Early check-in, late check-out, views, adjoining rooms and bedding preferences are requests unless specifically confirmed. Carry the required identification for all guests. For cabs and transfers, check the vehicle category, route, included duration or kilometres, tolls, parking, permits, driver allowance and taxes in your quotation. Extra time, distance or route changes may be charged at agreed rates. Share accurate pickup details and respect passenger and luggage limits.
19. ADDITIONAL INFORMATION - FLIGHTS AND MANDATORY RIGHTS
Airline baggage, meals, seats, changes, cancellation and no-show conditions depend on the fare purchased. Check these before ticketing and ensure names match the accepted travel document. Airline refunds and other regulated services remain subject to applicable passenger protections and mandatory deadlines. The general 15–45 working-day supplier period does not override a shorter mandatory deadline. Read sections 1–17 subject to mandatory law. Nothing in these terms removes non-excludable consumer rights, statutory complaint periods, lawful payment-dispute rights or access to a competent consumer forum. Prasthan remains responsible for its own agreed services and obligations. If a supplied clause conflicts with a mandatory requirement, that requirement prevails.
20. CONTACT AND WEBSITE UPDATES
For assistance, cancellation requests, refund status or complaints, contact sales@prasthan.in with your booking reference and relevant details. Use the phone contact on our Contact Us page for urgent travel assistance. See our Cancellation & Refund Policy for the cancellation schedule and refund process. Website updates apply prospectively and do not rewrite an already confirmed agreement. Personal information is handled as described in our Privacy Policy.