FAQs

Use the enquiry form or email sales@prasthan.in with your destination, dates, number and ages of travellers, departure city, budget and preferences. Our team will contact you to clarify the plan and prepare available options.

An enquiry starts the conversation. Confirmation is issued in writing for services secured after the agreed payment. Availability and prices may change until confirmation.

Check names, dates, room or vehicle category, inclusions, exclusions, taxes, total price, deadlines and cancellation conditions. Ask for written clarification if anything is unclear.

Your quotation states the actual advance. Holiday bookings ordinarily require 30%–50%; flights and non-refundable services may require full payment. The usual balance deadline is 14 days before departure, unless your quotation says otherwise.

Use the official payment route confirmed by Prasthan and obtain a receipt. Verify unexpected changes to bank details using a known contact. Never share banking passwords, PINs, CVVs or OTPs.

Tell us immediately. Changes depend on supplier rules and may involve charges or rebooking. Ticket names must match the accepted travel identification.

Carry confirmations and the identification required by your hotel, carrier and destination. International travel may require passports, visas, permits and health documents. Check requirements for your nationality and transit points before travel.

No. We can assist with information or agreed application services, but only the relevant authority decides visa approval and entry. Check cancellation conditions before booking non-refundable services.

Insurance is recommended, particularly for international travel, medical needs and disruption risks. Read cover, exclusions and claims procedures. Insurance is included only when expressly listed in your quotation.

Tell us before booking about essential accessibility, mobility, dietary or medical requirements. We will check with suppliers; requests are confirmed only when accepted in writing.

We can discuss destinations, duration, hotels, transport and experiences to propose a suitable itinerary. Final options depend on availability and the budget you confirm.

Only services listed as included in the quotation. Check meals, flights, transfers, sightseeing, permits, guides, insurance and taxes individually. Personal expenses and optional activities are included only when stated.

The itinerary is the agreed plan, but weather, road conditions, permits and opening times may require adjustments. We will communicate known material changes and explain available options under the booking conditions.

They use specified dates and shared arrangements. Check meeting points, room sharing, inclusions, group size and any minimum participation condition before booking. Places remain subject to confirmation.

Only if explicitly confirmed. Otherwise they depend on hotel availability and charges. Your confirmation should show normal check-in and check-out times.

We can pass the request to the hotel. A preference is guaranteed only when it forms part of the confirmed room category or is specifically accepted by the hotel.

Child ages, meal charges, occupancy and extra-bed policies vary by property and rate. Share children’s ages so the correct arrangements and charges can be checked.

Depending on the rate, a deposit, local charge or incidental expenses may be payable. Ask about mandatory charges before booking and check the final bill before checkout.

Check the vehicle category, route, hours or kilometres, tolls, parking, permits, driver allowance and taxes. Extra time, distance or route changes may be charged at the stated rates.

Photographs generally illustrate a category. An exact model or registration is guaranteed only when expressly confirmed. Tell us passenger numbers, luggage and accessibility needs before accepting a vehicle category.

Notify your adviser or operational contact promptly with updated arrival details. Waiting time, rescheduling and availability depend on your confirmed transfer conditions.

Call the operational contact supplied with your booking and share the location and issue. The operator and Prasthan can assess assistance or alternatives. Seek local emergency help first for immediate safety concerns.

This depends on the airline and fare. Check cabin and checked baggage, meal and seat charges and connections before ticketing. Optional services and extra baggage may cost more.

Fare rules, airline charges, fare differences and passenger rights determine the options. Some fares restrict changes or are non-refundable. Ask for the rules before purchase and contact us promptly when plans change.

Contact the airline and Prasthan to review alternatives or a refund. Applicable passenger protections, including relevant DGCA rules for Indian air travel, take precedence over a general holiday cancellation schedule.

Follow the airline and airport’s current check-in and boarding requirements for your route. Allow time for traffic, security, baggage and immigration. Check the latest flight status before leaving.

Write to your adviser and sales@prasthan.in with the reference, dates and services to cancel. Ask for acknowledgement. If departure is near, also call the contact in your confirmation.

Use the conditions disclosed for your booking. Where expressly agreed, the holiday schedule is advance forfeiture at 30 or more days, 50% at 29–15 days, 75% at 14–7 days and 100% at 6 days or fewer. Other services can have different rules; mandatory rights apply.

We will confirm the approved amount and expected process. Some supplier-dependent travel refunds have an indicative 15–45 working-day settlement period, but this is not universal. Shorter mandatory deadlines, including applicable airline rules, take precedence. Ask us for a status update if needed.

Unused services or no-shows may be non-refundable. Contact us promptly to check any entitlement or supplier exception. Refundable taxes and other mandatory rights remain subject to applicable law.

Not automatically. The affected service, booking conditions, applicable law and insurance determine the position. Share relevant circumstances and evidence so we can check available options.

Use the adviser and operational contacts in your confirmation. For a medical or safety emergency, seek local emergency assistance first. Keep your booking reference and supplier documents accessible.

Email sales@prasthan.in with Booking Complaint or Privacy Request as the subject, a clear explanation and necessary reference details. We may verify identity for privacy requests. Unresolved booking matters can be escalated to business operations.

Prasthan began operations in 2018 and has its registered and working office in Rudrapur, Uttarakhand. Ashwani Verma is CEO / Managing Director; Avinash Kohli is Director – Business Operations. Contact us before visiting for directions and a suitable meeting time.