☎ +91 9084750490

EXPLORE / PRASTHAN

Cancellation & Refund Policy

Cancellation and refund terms for your Prasthan booking.

Last updated: 13 October 2026
The Ridge in Shimla featuring open mountain views and the iconic Christ Church.
Wildlife safari experience featuring travellers on an open jeep observing a herd of wild animals in their natural habitat, surrounded by a scenic savannah landscape.

5. CANCELLATION POLICY

Cancellation charges shall apply on the total tour cost (unless stricter supplier penalties apply):

  • 30 days or more before departure – Advance forfeited
  • 29 to 15 days – 50% of total tour cost
  • 14 to 07 days – 75% of total tour cost
  • 06 days or less – 100% of total tour cost

5.1 Flights, cruises, peak season bookings, visas, insurance, promotional fares, and special events may be 100% non-refundable irrespective of cancellation date. 5.2 Supplier cancellation policies shall override this policy wherever stricter.

6. REFUND POLICY

6.1 Refunds shall be processed only after receipt of funds from respective suppliers. 6.2 Processing time may range between 15–45 working days depending on supplier and banking timelines. 6.3 Refunds shall be made strictly to the original mode of payment. 6.4 All gateway charges, forex charges, SWIFT charges, banking fees, and administrative charges are strictly non-refundable. 6.5 No interest shall be payable on delayed refunds.

7. REQUESTS AND APPLICABLE RIGHTS

Send your cancellation or refund request to sales@prasthan.in and your travel adviser with the booking reference, traveller name, travel dates and services concerned. Ask for acknowledgement. For an urgent issue near departure, also call the contact in your booking confirmation. The cancellation and refund clauses above are reproduced from our supplied booking terms. Apply them with your confirmed quotation, supplier conditions and mandatory law. Airline refunds and other regulated services remain subject to their applicable passenger protections and mandatory timelines. A shorter statutory deadline takes precedence over the general 15–45 working-day supplier period. Non-excludable consumer rights and lawful complaint or payment-dispute rights remain available. Read the complete Terms & Conditions for the remaining booking terms.

TRAVEL WITH PRASTHAN

A question before you book?

Our team can help explain your quotation and booking conditions.

Talk to our team

A FEW HELPFUL ANSWERS

Before you go.

View all FAQs →
How do I request a quotation?

Use the enquiry form or email sales@prasthan.in with your destination, dates, number and ages of travellers, departure city, budget and preferences. Our team will contact you to clarify the plan and prepare available options.

Is my booking confirmed when I submit an enquiry?

An enquiry starts the conversation. Confirmation is issued in writing for services secured after the agreed payment. Availability and prices may change until confirmation.

What should I check before paying?

Check names, dates, room or vehicle category, inclusions, exclusions, taxes, total price, deadlines and cancellation conditions. Ask for written clarification if anything is unclear.

How much advance is required?

Your quotation states the actual advance. Holiday bookings ordinarily require 30%–50%; flights and non-refundable services may require full payment. The usual balance deadline is 14 days before departure, unless your quotation says otherwise.

How can I pay safely?

Use the official payment route confirmed by Prasthan and obtain a receipt. Verify unexpected changes to bank details using a known contact. Never share banking passwords, PINs, CVVs or OTPs.