PRIVACY POLICY
Prasthan Travels And Events Private Limited Last updated: 13 October 2026
1. About this policy
This policy explains how Prasthan handles information shared when you browse our website, request a quotation, communicate with our team or book travel. Contact us at sales@prasthan.in or +91 9084750490 for privacy questions. Our registered and working office is in Rudrapur, Uttarakhand, India. This policy also covers enquiries submitted through connected Facebook, Instagram or Google lead forms: we receive the details you submit and information identifying the relevant form or campaign to respond to your request.
2. Information we collect
An enquiry may include your name, phone number, email where requested, destination, travel dates or month, party size, hotel or vehicle preferences and remarks. When arranging a confirmed booking, we may need traveller names, ages and identification or travel documents required by the relevant supplier. Please do not send unnecessary sensitive information in an enquiry form. For staff access, authorised systems may process employee identity, work contact details, role, branch, reporting arrangements and activity records.
3. How we use information
We use enquiry information to respond to your request, prepare quotations, check availability, arrange agreed services, provide travel support and maintain booking and accounting records. Contact about your requested quotation is separate from optional promotional messaging. We will not treat a quote request as blanket permission for unrelated marketing. Where permission is needed, we will request it separately.
4. Sharing with travel providers
For a booking, we may share necessary details with hotels, airlines, transport operators, ground handlers, insurers, visa facilitators and other providers involved in your agreed itinerary. A provider at an international destination may receive information abroad for fulfilment, subject to applicable requirements. These providers may have their own privacy policies. Information may also be disclosed when required by law or to protect legitimate rights. We do not sell personal information.
5. Payments and payment links
Use only official payment instructions confirmed by Prasthan. A bank or payment provider handles your payment under its own terms and privacy notice. Prasthan may receive a payment reference, status and reconciliation details. Do not share card PINs, CVVs, passwords or OTPs with our staff; enter payment credentials only on the verified provider page. Verify unexpected changes in payment instructions through a known company contact before paying.
6. Browser storage, cookies and analytics
Our website and staff applications may use browser storage for necessary functions such as sign-in, preferences and notifications. A device enabling staff push alerts receives a subscription identifier used to route notifications to the signed-in account. Staff activity records may include lead changes, tasks, booking progress and CMS changes; authorised reporting personnel can receive work reports. Optional analytics, advertising and remarketing technologies, if enabled, require appropriate disclosure and choices under applicable law. Browser settings let you manage storage and notification permissions; clearing necessary storage may sign you out. External websites, messaging services and social platforms have their own policies.
7. Retention and security
We aim to keep personal information only for the purpose for which it was collected and for applicable accounting, tax, dispute or other legal requirements. Retention depends on the record and those obligations. Authorised staff access should follow roles and branch permissions. No online service can promise absolute security; report any suspected misuse promptly using the contact details above.
8. Your choices and requests
You may ask us about information we hold, request correction, seek deletion where applicable, withdraw a permission you previously gave or raise a privacy complaint by contacting sales@prasthan.in. We may ask for reasonable identity verification. Withdrawal does not undo prior processing and may affect services that need the information; records required by law may need to be retained. Requests will be considered under applicable law. Where statutory grievance or escalation rights apply, you may use those processes after contacting us.
9. Children and other travellers
Travel enquiries should be submitted by an adult. Supply children's details only as needed for an adult-arranged trip, with the appropriate parent or guardian's authority. If you provide details for other travellers, make sure they know why you are sharing them and that you have the necessary authority.
10. Changes and contact
We may update this policy when our services, providers or practices change. The revised date will appear above. Privacy enquiries and complaints: sales@prasthan.in | +91 9084750490. Updates apply as required by applicable law; where a material change requires a new notice or consent, we will provide it. For a privacy request, use the subject Privacy Request and share only the information needed to identify the matter.